Forging MNOs’ Future: A Tech-Driven Path in Emerging Industries
In the ever-evolving Telecommunications landscape, technology played a pivotal role in reshaping the success of Telcos in 2023. The rapid pace of innovation and advancements became defining features, transforming technology from a mere operational tool into a strategic enabler that positions Telcos at the forefront of innovation and triumph. Steven Sutherland, the Divisional Executive of Telecoms, and Shamit Makan, the Divisional Executive of Enterprise Performance Management at Adapt IT, delve into this exciting juncture, pinpointing four technology-based trends that have left an indelible impact on the industry.
A Focus on Differentiation
The Telecoms sector, driven by innovation, technological strides, and market dynamics, has become highly competitive. Telcos, amid the rising demand for connectivity, find themselves in a constant race to capture and retain customers. In this swiftly evolving technological landscape, staying ahead requires continuous investment in diversification and differentiation. The challenge lies in creating new revenue streams that go beyond the conventional offerings of coverage and uptime.
Telcos are steering towards enhancing cost-effectiveness, efficiency, and providing comprehensive mobility and connectivity. The traditional Telco business model is undergoing a transformation, compelling Telcos to diversify their product portfolios and collaborate with technology providers. This collaboration ensures a deep understanding of industry challenges and enables Telcos to leverage technology effectively for delivering innovative solutions to their customers.
Adding Value for Revenue Growth
Acknowledging that a Telco's most valuable asset is its subscriber base, the emphasis is on creating additional value through differentiated product offerings. The shift involves extending services beyond the traditional Telco space, with partnerships forming around FinTech solutions such as Mobile Wallets, USSD, and SMSC services. Providing these value-added services opens avenues for upselling and cross-selling, thereby increasing the average revenue per user (ARPU).
Beyond financial gains, offering innovative services contributes to an enhanced customer experience, fostering brand loyalty and reducing customer churn. This strategic approach not only retains customers but also propels revenue growth, ensuring long-term business success and customer satisfaction.
Becoming Technology Tech Companies
Since the advent of Digital Transformation, there has been a profound shift in the way Telcos operate. In the current digital landscape, technology is not merely optional but rather a necessity, to such an extent that Telcos are required to evolve into technology companies. Telcos need to integrate technology across their operations, utilising Artificial Intelligence (AI), Machine Learning (ML), data analytics, automation, and IoT sensors to enhance efficiency, customer satisfaction, and overall business performance. Continuous evaluation of emerging technologies is imperative for staying competitive in the rapidly evolving Telecommunications industry.
Co-Creating Partnerships for Market Share
The common thread among these trends is the integral role of technology. Nevertheless, a challenge lies in the one-size-fits-all approach of many technology solutions. Recognising the uniqueness of each Telco, the solution lies in co-creating partnerships with technology providers. Adapt IT, for instance, collaborates closely with Telcos to tailor technology solutions to their specific goals, objectives, and operations.
Working with Telcos and jointly creating innovative technology solutions is essential for increasing market share. This collaborative approach ensures that Telcos overcome industry challenges, enhance competitiveness, and generate value.
A retrospective view of 2023 highlights technology as a fundamental pillar of Telco success. Collaborative efforts with leading technology providers empower Telcos to leverage technology for differentiation, competitiveness, and revenue growth. These co-creating partnerships enable Telcos to swiftly adopt cutting-edge technologies, improve service offerings, and meet evolving customer demands in the dynamic Telecommunications landscape. The reliance on technology within Telecommunication is expected to intensify, shaping the path forward into 2024 and beyond.
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